Terms & Conditions
General
l Goods sold are neither
refundable nor exchangeable unless stated in the Replacement Guarantee Terms.
l All goods sold by
Tsang Fook Piano Co. Ltd. (the “Company”) will only be delivered within Hong
Kong Territory. Orders from mainland China and overseas countries will not be
accepted.
Payment
l The Company will use PayPal as the means of receiving payments. The customer can use Master Card、VISA Card and PayPal account for the payments.
l Since PayPal service is not available in Macau, customers in Macau should contact us by email for the payment issue. Our email address is enquiry@tsangfook.com.hk .
Delivery
l Before delivering the
goods, the Company will contact the Customer by phone or WhatsApp to confirm
the said order details. Orders received after 5:00 pm will be considered as
orders received on the next working day.
l Goods will only be delivered to Commercial & Residential buildings in Hong Kong, S.F. ExpressService Center (順豐速運服務中心) [link] or S.F. ExpressStore (順豐站)[link]. If the Customer has any questions, please feel free to contact us.
l For customers in Macau, please contact us by email for the payment and delivery issue. Our email address is enquiry@tsangfook.com.hk .
l If the total amount per each sale order is below HKD3,000, the Company will charge a weight based shipping fee from HKD50 to HK120 for each delivery. The detail of Shipping Rates are as below: (1)2.5kg or below: $50 (2)2.5kg -5kg: $90 (3)5kg or above：$120 .
l The Company will
deliver the goods to the address provided by the Customer within three to five
working days. If longer delivery time is required, the Company will inform the
Customer as soon as possible.
l The Company will try its
best to deliver the goods as soon as possible. However, the Company shall not
be liable for any loss suffered by the Customer as a result of late delivery of
the goods. The Customer has the right to request for a refund if the goods
cannot be delivered within a reasonable period of time.
l The Customer is
responsible for providing the correct delivery address. The Company shall not
be liable for any loss as a result of incorrect address and information
provided by the Customer.
Self
pick-up
l The Customer should go
to the assigned branch to pick up the goods.
l If the Customer fails
to pick up the goods within 35 days after confirming the said order, the
Company has the right to sell the said goods to other customers and will refund
an amount equal to 90% of the original price that the customer had paid.
Replacement
Guarantee Terms
l The Customer are
entitled to return and replace any product of the same model within 7 days from
the date of purchase provided that the product are proved to be defective by
the manufacturers.
l The returned products
must be in their original condition and packaging without any physical damage
and/or scratch together with original sales invoice.
l The Customer must return
the goods to the assigned branch of the Company for the replacement.
l This Guarantee shall
not be applicable for below conditions:
n products sold under
special offers
n cannot provide
original sales invoices
n products damaged by
inappropriate use or accident
n products with physical
damage and/or scratches
l Software products are
not returnable. Please contact us if you need advice regarding compatibility or
version.
l If the replacement
products are out of stock, the Customer may exchange other available products
of the same dollar value as at the date of purchase of the said products.
IF THE CUSTOMER HAS ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US.
THE COMPANY RESERVES THE RIGHT FOR THE FINAL INTERPRETATION.